OEM opens new uptime centre that utilises digital tech

Services provided by DUC include Error Code Analysis, VR (Virtual Reality) Simulator, AR (Augmented Reality) Guidance. Photo: Develon

Develon (formerly known as Doosan Construction Equipment) says that DUC has been launched to enhance customer productivity by utilising digital-based service technologies and by resolving remote support requests from customers and dealers/distributors.

The main services provided by DUC include Error Code Analysis, VR (Virtual Reality) Simulator, AR (Augmented Reality) Guidance, CAN BLACK BOX and more. These are facilitated with remote service functions through various digital technologies.

Jaeyoung Moon, Senior Executive Vice President and also Head of the Construction Equipment Division and the company’s team of 28 personnel in charge of digital content development and operation, recently attended the DUC. 

“Using this workshop as a platform, we plan to internalise various digital technologies being developed in many fields so that they can be provided as customer-oriented services,” Mr Moon said. 

“Since the opening of the central DUC, branches have been opened not only in the Indonesian and Brazilian offices but also the regional offices in Europe, North America, Dubai and Ghana.”